tayaplus Frequently
Asked Questions

tayaplus accepts any valid Philippine government-issued photo ID for KYC: SSS ID, UMID, Passport, Driver's License, PhilHealth ID, or Voter's ID. You will also need to submit a selfie holding your ID and proof of your registered address issued within the last three months. Upload these through your Account Settings under the Verification section.

Accounts may be locked due to too many failed login attempts, incomplete KYC verification, detection of suspicious activity, or a self-initiated cooling-off period. For a quick resolution, contact tayaplus support via live chat 24/7. Most login locks due to failed attempts resolve automatically after 30 minutes, but KYC or security holds require manual review.

No. Each person is permitted exactly one tayaplus account. Duplicate accounts — even under different email addresses or mobile numbers — are a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended, pending bets voided, and balances withheld pending investigation. Create only one account and use it consistently.

To permanently close your tayaplus account, contact our 24/7 live chat support and request account closure. You will need to confirm your identity. Any remaining verified balance will be returned to your registered withdrawal method within the standard processing time. Note that if you are experiencing gambling-related issues, we recommend using the self-exclusion tool instead of simple closure — it provides stronger protections.

The minimum single deposit on tayaplus is ₱100. This applies to all supported payment methods including GCash and Maya. There is no maximum deposit limit under normal account conditions, though PAGCOR-regulated AML thresholds may trigger additional verification for large transactions. You can deposit as little as ₱100 and start playing slots, bingo, or live casino games right away.

GCash withdrawals from tayaplus are processed in under 15 minutes, available 24 hours a day, 7 days a week — including weekends and holidays. This is one of the fastest withdrawal options available. Your account must be KYC-verified and your GCash number must be registered in the same name as your tayaplus account for the withdrawal to be processed without delay.

The minimum withdrawal on tayaplus is ₱200 for GCash and Maya withdrawals. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱1,000. InstaPay and PesoNet withdrawals have a minimum of ₱500. All withdrawal requests require a fully verified account. Unverified accounts cannot process withdrawals until KYC documentation has been submitted and approved.

tayaplus does not charge processing fees on standard deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and transaction size. We recommend checking your e-wallet or bank's current fee schedule. tayaplus absorbs internal processing costs to keep transactions as straightforward as possible for Filipino players.

Bank withdrawals to BPI, BDO, or Metrobank via InstaPay typically complete within 2 to 4 banking hours. PesoNet transfers process same-day if submitted before the bank's cut-off time, and next banking day if submitted after. Withdrawals submitted on weekends or Philippine public holidays are processed on the next banking day. tayaplus initiates all bank withdrawal requests within 30 minutes of approval.

tayaplus offers a wide library of slot games including popular JILI slots titles — Fortune Gems, Money Coming, Super Ace, and Golden Empire among others — as well as games from other certified providers. JILI slots are particularly popular with Filipino players for their local themes, bonus features, and strong RTP rates. The full game catalogue is available on the tayaplus Slot page after logging in.

Return to Player (RTP) varies by game and provider. Most JILI slots on tayaplus carry RTPs between 96% and 98%, which is competitive by industry standards. RTP is a long-term statistical average across millions of spins — it does not guarantee short-term results for any individual session. RTP figures for specific games are available in each game's information panel before you start playing.

Yes. tayaplus is fully optimised for mobile play on both Android and iOS devices without requiring a separate app download. The platform runs directly in your mobile browser — Chrome on Android and Safari on iOS work best. All games including slots, live casino, and bingo are responsive and load quickly on mobile data connections. For the best experience, use a stable WiFi or LTE connection.

Yes, tayaplus has a dedicated live casino section featuring real dealers streamed in HD from certified studios. Available live games include Baccarat, Roulette, Blackjack, Dragon Tiger, and Sic Bo, as well as Filipino-favourite formats like live Sabong and specialty game shows. Live casino games are available around the clock and can be played with real pesos directly from your tayaplus balance.

Yes, tayaplus includes online sabong (cockfighting) among its live betting offerings, streamed from certified arenas. Sabong betting is a deeply rooted Filipino tradition and tayaplus provides it within the bounds of PAGCOR-regulated online gaming. You can bet Meron or Wala on live fights directly from your account. Minimum bets and schedule information are displayed within the Sabong section of the platform.

tayaplus offers a welcome bonus for new registered players on their first deposit. The specific bonus amount and structure is displayed on the promotions page at the time you register — bonus offers are updated periodically. To claim it, simply register your account, make your qualifying first deposit, and follow the opt-in instructions on the promotion page. Welcome bonuses are subject to wagering requirements before any winnings can be withdrawn.

A wagering requirement (also called playthrough) specifies the total amount you must bet before bonus-derived winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before withdrawing winnings from that bonus. Not all game types contribute equally — slots typically contribute 100%, while live table games may contribute less. Full details appear on each promotion's individual page.

Yes, all tayaplus bonuses have an expiry period that is clearly stated on the relevant promotion page — typically between 7 and 30 days from the date of activation. If the wagering requirement is not completed within the expiry window, the bonus and any associated winnings are automatically cancelled. tayaplus cannot extend bonus expiry periods, so it is important to check the terms on each promotion before you opt in.

tayaplus rewards active players through a tiered loyalty programme where you accumulate points based on your real-money wagers. Higher tiers unlock benefits including cashback on losses, faster withdrawal processing, dedicated account managers, higher deposit limits, and exclusive promotions not available to general players. Your current loyalty tier and point balance are displayed in your Account Dashboard. Details of tier thresholds and rewards are available on the Promotions page.

Yes. tayaplus is regulated by PAGCOR — the Philippine Amusement and Gaming Corporation, the government body that oversees all legal online gambling in the Philippines. Operating under a PAGCOR license means tayaplus is subject to regular audits, player protection requirements, anti-money laundering compliance, and responsible gaming standards set by the Philippine government. You can verify licensee status through PAGCOR's official channels.

The minimum age to play on tayaplus is 21 years old. This is a hard requirement under Philippine law and PAGCOR regulations — not a guideline. tayaplus enforces this through age verification at registration and government ID checks during KYC. Any account found to belong to a person under 21 will be immediately closed. If you are under 21, you are not eligible to use tayaplus under any circumstances.

You can activate self-exclusion from your Account Settings under the Responsible Gaming section — it takes effect immediately. You can also request it by contacting live chat support at any time, day or night. Self-exclusion suspends your account for the period you choose and cannot be reversed until that period ends. If you are experiencing problem gambling, tayaplus strongly encourages using this tool without hesitation. There is no shame in protecting yourself.

Yes. tayaplus allows you to set daily, weekly, or monthly deposit limits directly from your Account Settings at any time. Limit decreases take effect immediately. Limit increases require a 24-hour waiting period before they activate — this built-in delay is intentional and follows PAGCOR responsible gaming standards. Setting a deposit limit before you start playing each month is one of the most effective habits for keeping gambling enjoyable and within budget. Read more on the Responsible Gaming page.

tayaplus customer support is available 24 hours a day, 7 days a week via live chat on the platform — it is the fastest way to get help. For non-urgent matters, you can also send an email to [email protected]. There is no phone support at this time. Our team can assist with account issues, payment questions, responsible gaming tools, KYC verification, bonus queries, and technical problems. Average live chat response time is under 2 minutes.